Despite the fact that the web hosting service provided by the different companies appears identical, every provider has got their own platform with its own tweaks and different ways to execute certain procedures. Because of this, an information-crammed knowledge base would be extremely useful both for persons with little or no practical experience and for technically skilled individuals who will ultimately discover how given operations are carried out, but will lose time meanwhile. The objective of such a knowledge base is to help make the hosting service fast and easy to use, saving users loads of time and efforts. The outcome is more satisfied customers, since they can easily find the information they desire, and a whole lot less work for the help desk support team, because usually most of the enquiries and problems that clients have are already included in the knowledge base. Provided that the articles themselves are competently written and encompass more things, you’ll be able to discover more not only about your own account, but also about the hosting service as a whole.
Extensive Online Documentation in Cloud Web Hosting
Our cloud web hosting packages come with an in-depth knowledge base where you can find information about all the issues that you may possibly face and their resolutions. You can become aware of how to set up and administer a mailing list, how to use an .htaccess configuration file, or how to proceed if the settings of your email client are correct, but nonetheless you are unable to send email messages, for instance. We’ve done our utmost best to be as thorough as possible and to encompass all the available options so as to help you save time and efforts and to offer you different solutions for each problem. The knowledge base comprises educative articles too – both general ones about the web hosting service as a whole, and more specific ones, which will help you become familiar with the features and functions of the Hepsia hosting Control Panel. You can find articles that are dedicated to particular features and functions in each Control Panel section, whilst if you wish to browse the whole list of articles, you can go to the all-encompassing Help section.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated servers come bundled with a comprehensive article archive where you can find any info that you might need about our web hosting services or about the Hepsia hosting Control Panel that we’re using. We have created it on the basis of the feedback that we’ve assembled from our clients over the years and, as a consequence, our articles tackle particular issues that you might chance upon and include the most effective way to correct them, for example getting a 500 Internal Server Error message or not being able to send emails from your computer even though you have the right SMTP server settings. The articles are available in every Control Panel section and you can consult them at any time. They can help you expand your knowledge not only about our platform, but also about the web hosting field as a whole, as they offer in-depth guidelines and general information such as what file access permissions or cron jobs are.