24/7 Customer Support
Find out more on what ‘customer support’ means in the hosting world and about the various support forms.
Being able to get in touch with your cloud web hosting supplier if you have any kind of questions or experience any problems is really important and how quickly they will reply and take action is usually crucial, particularly if your site is business-oriented, as longer downtime can often mean losing potential clients. The support options are also a way to identify actual providers from resellers. The latter in most cases answer just to e-mail messages or support tickets and you will have to wait for a day or even more in order to receive a response. When the problem involves a couple of replies, you will end up losing days so as to have a problem solved. With a genuine and trustworthy hosting provider, you should be able to get in touch with the support team at any time and get a quick response no matter what the issue or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Cloud Web Hosting
We offer 24/7 customer, billing and tech support for our Linux cloud web hosting packages
. Even if you are not our client yet and you have some questions, we will help you promptly and provide the needed info, so as to give you the choice to make the very best decision when you obtain a new website hosting account. We're available twenty-four seven, including weekends and holidays, and we supply various options for communication to get in touch with us - phone, live chat, emails and support tickets. For your benefit, we now have several telephone numbers around the world, therefore you'll be able to call the one which is closer to you. The maximum response time for the email messages and the tickets is one hour. The typical response time is around 15-20 min, so you can forget all about waiting for several days to get assistance for any kind of task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server
that you select, you're able to take advantage of our 24/7 technical support services even on public holidays. All of your web sites will be available at all times and so will we. With various contact options, you can select the easiest method to get in touch with us and inquire about our solutions in case you do not have an account yet, or get assistance if you are already among our customers. You will be able to give us a call, start a chat with a live agent, send an email or open a ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options have 1-hour reply time warranty, though it hardly ever takes more than 20 mins to get assistance irrespective of the complexity of the problem. Using our customer and technical support services, we will be available for you whenever you need us, not a few days afterwards.
24/7 Customer Support in VPS
In case you rent a Virtual Private Server from us, you will be able to get in touch with us 24/7 for every server-related issue or forany problems or questions regarding the pre-installed software your server comes equipped with. If you haven't acquired a virtual private server
plan yet, you will be able to find out more information about our solutions by giving us a call or via the live chat service. For more tech problems, you are able to send an e-mail or open a support ticket from your billing Control Panel and you'll get assistance within a maximum of an hour no matter the time of the day, even on holidays and weekends. The typical reply time in most cases doesn't extend past 30 mins. In case you'd like to have assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can add to every single VPS plan and our administrators will help you with any installation or troubleshooting problem you may have experienced.
24/7 Customer Support in Dedicated Hosting
When you obtain a dedicated server
through us, you're able to contact us anytime using different channels and the maximum time that you'll have to wait for a reply is approximately 1 hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 no matter if it is a holiday or a weekend and we will help you with anything relevant to the applications that are pre-installed on your server. To get in touch with us about a tech issue, you'll be able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an e-mail. If you have any kind of general questions or you would like to know more about our web hosting solutions before you order, you can employ our live chat or you can call one of the local phone numbers that we have in different countries worldwide. In the event that you're looking for assistance with third-party software that you can't deploy or manage effectively, you can add the Managed Services upgrade to your plan and our system administrators will assist you.