There are a number of ways to contact the web hosting company whose services you are using, but the one that you will always find regardless of which company you choose is a trouble ticket system. This is the easiest communication channel for a number of reasons. If no customer service staff member is free at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will invariably be received. Also, you can copy & paste large bits of info without worrying about typos, and in case a specific problem requires more time to be resolved or a number of responses need to be exchanged, all the information will be in one and the same place, so either party can always follow the steps taken by the other one. The downside of using tickets to get in touch with your hosting provider is that they are often separate from the web hosting platform, which suggests that if you have to supply information or to adhere to directions, you’ll have to use no less than 2 separate admin consoles and this number may grow in case you would like to administer a handful of domain names. Also, lots of hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst awaiting a reply.