You will find a lot of cloud web hosting providers out there, still most of them are resellers who have limited resources, especially in terms of support. One way to distinguish them is the option to contact the company by phone. The type of support that you can get via this channel of communication may vary depending on the service provider - a few of them provide you with professional telephone support, others offer general and customer support only since some matters are more time-consuming and it's easier to be resolved with a trouble ticket, especially if the situation has to be escalated. However, it's good to find that you could always reach your web hosting supplier as there are tons of small-scale issues that can be resolved without difficulty and in a very timely manner with a telephone call, not mentioning that you're able to get more info regarding the services even before you become a customer.
Phone Support in Cloud Web Hosting
All of our cloud web hosting plans come with telephone support 14 hrs a day even on official holidays, therefore if you do not have an account yet, you can give us a call and find out more about our solutions or if we will meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States of America, the United Kingdom and Australia, so that you'll be able to call the telephone number which is closer to you. In case you're an existing customer, we can help you promptly with all of the general and billing matters as well as with various tech matters in order to save you time and efforts - we acknowledge the fact that in some cases it is more convenient to speak with a live person and get things done promptly. Of course, some problems cannot be resolved over the phone, so in such a case you're able to use our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server packages that we supply feature real-time phone support for 14 hours daily. If you hesitate which plan is appropriate for your web sites, you'd like to learn more about a package's specs or you're looking for any other info on our solutions, you will be able to call any of the local telephone numbers that we have in the U.S.A., Great Britain and Australia and our customer support agents will assist you. In case you already own an account, you are able to get in touch with us about sales and general matters, although we're often able to help with a large number of technical issues as well. For strictly technical difficulties you need to take advantage of our built-in ticketing system where the communication between you and our technical support team will be in 1 place, which is the better option when your problem needs longer time to be taken care of or it has to be escalated to our sysadmins.