Support Channels

  • 1 hour ticket response time
  • A One–Hour Response Guarantee

  • All your help requests will be replied to within maximum 60 min after the support ticket or e–mail is submitted. If your case requires further assistance from a server administrator, we’ll forward the ticket or the email to the person in charge, without delay then leave a comment to inform you that more time will be required for finding the optimal solution. Furthermore if you order the Administration Services package, all of the server management services included there will be completed whenever you wish.

  • Top quality support service
  • An Exceptional Client Care Service

  • Our tech support team will be available to you round–the–clock should you require assistance with the Control Panel or with any of the applications that we install on your behalf on the dedicated web hosting server. What is more if you need assistance handling all the ordinary administration tasks on your dedicated hosting server, you can take a glance at the Administration Services package, that includes backup hard drive storage space, weekly OS updates, troubleshooting and installation procedures, server monitoring and rebooting procedures, etc.

  • Intuitive help center
  • An Intuitive Help Section

  • We have provided our Control Panel with an extensive knowledgebase, which includes exhaustive explanations of its features and functions. Moreover, we have shot detailed video tutorials that will further disclose to you how to carry out a given operation or resolve a frequently experienced problem. The help articles and the tutorial video clips are readily accessible from each section of the Control Panel through the Help and Videos buttons in the upper right corner.