If your web hosting company offers live chat support, you'll be able to speak with a representative live and find out helpful information or get an issue resolved timely. The main advantage of using chat rather than calling to talk with a live person is that you will need only a computer with Internet access, therefore you will not pay any charges when you're in another country or state. Furthermore, it will be much simpler to copy and paste details such as domain names, usernames or error messages in other words details which are sometimes difficult to give to the other party over the phone. The real-time chat is also a faster solution to contact your web hosting provider's support crew as compared to using a ticketing system. What's more, in the event that some trouble requires some more time to be dealt with, you can do something else entirely while you wait for guidance on the live chat, so that you will not waste time - something that is not possible if you're on the phone.